We want you to be satisfied with your VELMORA purchase.
If you are not completely satisfied with your order, you may request a return within [14/30] days of receiving your purchase.
Return Requirements
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging, where applicable.
- Include proof of purchase or your order number.
Items that are damaged, used, altered, or missing original packaging may not be eligible for a refund.
How to Request a Return
To request a return, please contact us at [EMAIL ADDRESS] and include:
- Your order number.
- The reason for the return.
- Photos of the product, if applicable.
Do not send an item back before receiving return instructions from our customer support team.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the responsibility of the customer.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow [5–10 business days] for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within [48/72 hours] of delivery at [EMAIL ADDRESS].
Please include your order number and clear photographs of the item. We will review your request and provide the appropriate solution.