At VELMORA, we are committed to getting your order to you safely and as quickly as possible.
Order Processing
Orders are typically processed within [1–3 business days] after payment has been successfully received.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Shipping Times
Estimated delivery times are:
- Standard Shipping: [5–10 business days]
- Express Shipping: [2–5 business days]
Please note that delivery times are estimates and may vary depending on your location, customs procedures, carrier delays, holidays, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Free shipping may be available on orders over [AMOUNT], depending on the destination and current promotions.
International Orders
For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Information
Please make sure that your shipping information is correct before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible at [EMAIL ADDRESS]. We will do our best to assist you, but we cannot guarantee that the address can be changed once the order has been shipped.
Lost or Delayed Packages
If your package appears to be delayed or lost, please contact us at [EMAIL ADDRESS] with your order number.
We will work with the shipping carrier to investigate the situation and assist you where possible.